Guide → General Questions
General Questions
What is SPR?
SPR stands for StreetPass Relay, which is a feature that allows your 3DS to download StreetPasses in the background while you keep it on idle or play your games.
What is a "Pass"?
Short for StreetPass, we call a "Pass" a successful StreetPass exchange.
What decides when and with who I will StreetPass?
There are hundreds of users in each NetPass location at any given time but you're not guaranteed to meet all of them (and definitely not immediately). Instead the server matches you with a randomly selected few of them at its own pace over the course of your 10 hours there.
Do I have to leave the app open?
No, all StreetPass pairing happens on the server-side. You may receive these passes via SPR or by opening the app.
How do I leave a location?
You will not be able to leave your location until your 10 hour cooldown is over.
Why do I have X amount of inbox/outbox?
That number represents how many games that have StreetPass enabled. For example: if you have 6, NetPass will show and download data for those 6 games.
I saw content that is breaking the rules. How do I report it?
Please refer to the Moderation and Reporting section.
Will normal StreetPass still work?
Yes, it will.
My friend and I went to the same location, but we didn't pass each other. What gives?
The passes inside a location are totally random; for user-specific passes, you might be interested in Pretendo's version of StreetPass Relay.
How is my data stored?
See our Privacy Policy
Where can I download/delete my data?
You can both download and request the deletion of your data within the NetPass settings.
If I get banned from NetPass, will I also get banned on Nintendo/Pretendo, and vice versa?
No, we are different services and thus have different moderation teams.
The StreetPass inbox for one of my games is full! Will my passes be deleted if I don’t clear it?
The server will continue to accumulate and hold onto passes for you, until you clear your inbox or 15 days pass.
Does NetPass work on Emulators?
NetPass is intended to be run on official hardware. As such, we cannot guarantee compatibility with 3DS emulators.
However, the Azahar Emulator is currently the only known project
that is able to efficiently support and run NetPass.
It's important to be aware that updates to NetPass can break compatibility, and it is up to the Azahar
Emulator team to stay up-to-date with our changes. Questions about emulation errors and functionality
should be brought up with them
in their discord
(this will link you to their support channel).
If I receive someone's pass, do they receive mine?
Yes! NetPass always exchanges both of your StreetPass data, meaning you both Streetpass each other! The only exception is if you scan a QR code, where you only receive data.
How fast will I get passes?
You should expect to get roughly 1 StreetPass per hour on average, but it can vary. Close NetPass, let it do its thing and check in again in a few hours!